At remedi. SKIN. SPA. AESTHETICS your appointment is reserved just for you. To ensure we can provide the highest level of care to all we kindly ask the following policy:

• We require at least 24 hours’ notice for any appointment cancellations or rescheduling.

• Cancellations made within 24 hours of your appointment may incur a 50% cancellation fee.

• No-shows or same-day cancellations may be charged 100% of the appointment value.

• Late arrivals may incur a shortened appointment time or need to be rescheduled.

• Deposits are non-refundable and will be forfeited if the appointment is cancelled or rescheduled outside the required period of notice.

• We understand that unforeseen circumstances can arise and will always aim to be considerate where possible. Thank you for respecting our time and the care we provide.

All gift vouchers are valid 3 years from date of purchase.

Lost or stolen vouchers are not able to be reclaimed.

If you have purchased a voucher for a specific service, we are able to transfer the value of that voucher to a different treatment of equal or more value.

If your treatment is less than the value of your voucher, we are happy to keep the balance for you to use at a later date provided it is within the date of the vouchers expiration.

A pick up from our location is available as an option. Please let us know via call, txt or email if you would prefer this. Please wait for us to email you to let you know when your voucher will be ready for you to collect. Usually within 1-2 business days.

Please not our Online booking system does not support vouchers as a form of deposit. Please call if you are wanting to make a booking with a voucher.

IMPORTANT GIFT VOUCHERS INFORMATION for vouchers purchased before October 17 please contact preferred salon: her.dayspa@gmail.com for Cowes appointments (Day Spa) her.skinspa@gmail.com for San Remo appointments (Skin Clinic

Your privacy is important to us. It is Remedi’s policy to respect your privacy regarding any information we may have to collect from you across our website, and other websites we may own and operate.

We only ask for personal information when we truly need it to provide a service to you and to ensure treatment safety and efficacy. We collect it by fair and lawful means, according to the relevant legislation, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used and stored.

We retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commerically acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying us of modification. We don’t share any personally identifying information publicly or with third-parties except when required by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your information, with the understanding that we may be unable to provide you with some of your desired services.

Please understand that medical information is required for the safety of some services, therefore it is a requirement that you provide all relevant allergies, disorders, medications and medical issues as true and correct. You must give any updates or changes to your therapist at the time of your booking.

Your continued use of our website will be regarded as acceptance of our practises around privacy and personal information. If you have any questions about how we handle data and personal information feel free to contact us.

This privacy policy is effective as of 15th January 2026

All deposits are non refundable.

A credit or gift voucher maybe issued for example: If you had made a booking online and paid 50% deposit then you needed to cancel or reschedule your appointment and you had contacted us within the 24hr cancellation policy time, your deposit would be applied as a credit to your account.

Deposits are lost if you fail to show for an appointment or you cancel under the 24hrs required or on the same day.

If we needed to change or cancel your booking due to circumstances beyond our control then you are given the opportunity to find another suitable time to have the treatment or your deposit is converted to a gift voucher for you to use at any location on service or product of your choice.

A 15% surcharge will automatically be applied to treatments booked on Sunday or public holiday bookings.

By confirming your appointment with us you are agreeing to our booking policy.

Thank you

At Remedi. we are committed to creating a safe, respectful , and welcoming environment for our clients and team.

Aggressive, abusive, inappropriate, or discriminatory behavior-verbal physical - will not be tolerated.

While we love to watch children laugh and play, we also want everyone to enjoy their spa day. Please be mindful of other guests and our therapists if you require to bring your children along.

We have the right to refuse service if we feel it is within the best interest of the client, employees and the company.

Thanks for your understanding.